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Privacy Policy

Last updated: July 3, 2026

Introduction

This Privacy Policy (“Privacy Policy”) describes the data protection practices of Renlo Health LLC and its affiliates, including, but not limited to, Renlo Health (collectively, “Renlo Health”, “we”, “our”, or “us”), including when you visit any Renlo Health website that links to this Privacy Policy (including https://www.renlohealth.com/, https://start.renlohealth.com/, and https://my.renlohealth.com/) (collectively, our “Websites”), use any affiliated mobile applications (the “Apps”), or otherwise provide data to Renlo Health. We refer to the Websites, Apps, and other services provided by Renlo Health together in this Privacy Policy as the “Services.” This Privacy Policy is incorporated into our Terms of Use. All capitalized terms used in this Privacy Policy but not defined herein have the meanings assigned to them in the Terms of Use.

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR INFORMATION. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES.

The Information We Collect and the Sources of Such Information

We obtain information about you through the means discussed below when you use the Services. Please note that we need certain types of information so that we can provide the Services to you. If you do not provide us with such information, or ask us to delete it, you may no longer be able to access or use part or all of our Services.

1. Information You Provide to Us

We collect a variety of information that you provide directly to us. For example, we collect information from you through:

  • Account and product registration and administration of your account
  • Processing your orders and requests for treatment
  • Questions, communications, or feedback you submit to us via forms or email
  • Your participation in research and surveys
  • Requests for customer support and technical assistance, including through online chat functionalities
  • Uploads or posts to the Services
  • Employment applications you submit

The specific types of information we collect will depend upon the Services you use, how you use them, and the information you choose to provide. The types of data we collect directly from you includes:

  • Name, address, telephone number, date of birth, and email address
  • Information about your medical conditions, treatment options, physician referrals, prescriptions, and lab results or other related health information, such as your physical and emotional characteristics
  • Log-in credentials, if you create an account
  • Billing information, such as shipping address, credit or debit card number, verification number, expiration date, and identity verification information, collected by our payment processors on our behalf
  • Information about purchases or other transactions with us
  • Information about your customer service and maintenance interactions with us
  • Demographic information such as your gender and age
  • User-generated content you post in public online forums on our Services
  • Any other information you choose to directly provide to us in connection with your use of the Services

2. Information We Collect Through Automated Means

We collect certain information about your use of the Services and the devices you use to access the Services. We and our service providers may use a variety of technologies, including cookies and similar tools, to assist in collecting this information.

Our Websites. When you use our Websites, we collect and analyze information such as your IP address, browser types, browser language, operating system, the state or country from which you accessed the Services, software and hardware attributes (including device IDs) referring and exit pages and URLs, platform type, the number of clicks, files you download, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the terms you use in searches on our sites, the date and time you used the Services, error logs, and other similar information.

Our Apps. When you use our Apps, we automatically receive certain information about the mobile phone, tablet, or computer used to access the Apps, including a mobile device identifier, IP address, operating system, version, Internet service provider, browser type, domain name and other similar information, whether and when you update the Apps, date and time of use, and how you use the Apps.

Location Information. When you use the Services, we and our service providers may automatically collect general location information (e.g., IP address, city/state and or postal code associated with an IP address) from your computer or mobile device. We will ask your permission before collecting your precise GPS location information.

Cookies and Similar Online Tools. To collect the information discussed in this Section, we and our service providers use web server logs, cookies, tags, SDKs, tracking pixels, and other similar tracking technologies. Please note that you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information.

3. Information We Collect From Social Media and Other Content Platforms

When you “like” or “follow” us on Facebook, Instagram, Twitter, or other social media sites, we may collect some information from you including your name, email address, and any comments or content you post relevant to us.

4. Information We Receive From Other Sources

We work closely with third parties (including physicians, medical professionals, and pharmacies with whom we partner to provide you with the Services) who will sometimes provide us with additional information about you.

Purposes for How We Use Your Information

In connection with providing you with the Services, we may use your information for our business purposes to:

  • Carry out, improve, and manage the Services and, as applicable, facilitate the provision of health care services to you by physicians or other health care providers.
  • Engage in internal research to understand the effectiveness of our Services and better understand our user base.
  • Communicate with you about the Services, your use of the Services, or your inquiries related to the Services.
  • Communicate with you by email, postal mail, or phone about surveys, promotions, special events or our products and Services.
  • Provide you with technical support and customer service.
  • Verify your identity and administer your account, including processing your payments and fulfilling your orders.
  • Ensure that content from our Services is presented in the most effective manner for you and for your computer or device.
  • Measure or understand the effectiveness of advertising and content we serve to you and others.
  • Comply in good faith with any procedures, laws, and regulations which apply to us.
  • Establish, exercise, or defend our legal rights.

Online Analytics and Advertising

We may use third-party web analytics services (such as Google Analytics and MixPanel) on our Services to collect and analyze usage information through cookies and similar tools; engage in auditing, research, or reporting; assist with fraud prevention; and provide certain features to you.

The Services may integrate third-party advertising technologies (e.g., ad networks and ad servers such as Facebook, Google Ad Words, and others) that use cookies and other technologies to deliver relevant content and advertising for Renlo Health products on the Services, as well as on other websites you visit and other applications you use.

How We Share and Disclose Your Information

We may share your information for our business purposes in the following ways:

  • Affiliates and Subsidiaries. We may share information we collect within any Renlo Health member or group to deliver products and services to you.
  • Health Care Providers and Services. We share your information with health care providers to schedule and fulfill appointments and provide health care services as part of the Services.
  • Service Providers. We provide access to or share your information with select third parties who use the information to perform services on our behalf, including billing, sales, marketing, advertising, analytics, research, customer service, shipping and fulfillment, data storage, IT and security, fraud prevention, and payment processing.
  • Protection of Renlo Health and Others. We may access, retain and disclose the information we collect and maintain about you if required to do so by law or in a good faith belief that such access, retention or disclosure is reasonably necessary.
  • Business Transfers. In the event of a merger, sale, or transfer of assets, user information may be among the transferred assets.
  • Public Forums. Any information that you submit through public features of our Services is not confidential, and we may use it for any purpose.
  • Consent. We may also disclose your information in other ways you direct us to and when we have your consent.

Your Marketing Choices

You may instruct us not to use your contact information to contact you by email, postal mail, or phone regarding products, services, promotions and special events by contacting us using the information below. In commercial email messages, you can also opt out by following the instructions located at the bottom of such emails.

How We Protect Your Information

Renlo Health takes a variety of technical and organizational security measures to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. However, no method of transmission over the Internet, and no means of electronic or physical storage, is absolutely secure.

Privacy Information for California Residents

If you are a California resident, the CCPA allows you to make certain requests about your personal information, including the right to: inform you about the categories of personal information we collect or disclose about you; provide access to and/or a copy of certain information we hold about you; and delete certain information we have about you.

If you are a California resident and you would like to exercise any of your data rights under California law, please email us at support@renlohealth.com.

Sale of Personal Information. Renlo Health does not, and will not, sell information that identifies you such as your name, email address, phone number, or postal address.

Privacy Information for Nevada Residents

Under Nevada law, certain Nevada consumers may opt out of the sale of “personally identifiable information” for monetary consideration. We do not engage in such activity; however, if you are a Nevada resident who has purchased services from us, you may submit a request to opt out of any potential future sales under Nevada law by emailing support@renlohealth.com.

Retention of Your Information

We keep your information for no longer than necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and/or as required to comply with applicable laws.

Revisions to Our Privacy Policy

We reserve the right to change this Privacy Policy at any time to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology. We will make the revised Privacy Policy accessible through the Services, so you should review it periodically.

Contacting Us

Renlo Health LLC
13802 North Scottsdale Road, Suite 151
Scottsdale, AZ 85254
support@renlohealth.com